ParkourSC Supply Chain UX Redesign — Case Study

Transforming Global Supply Chain Management Through User-Centered Design

Client

ParkourSC

Services

UX/UI Design, UX Research, Design System

ParkourSC mobile app showing three screens: warehouse asset map with numbered cluster pins, an assets list for Bin JR-512 through JR-517, and an asset detail card with sensor data for Bin JR-512

Through a redesign of ParkourCS's supply chain management application, I helped global manufacturing companies streamline their operations and achieve a 10-15% increase in revenue. The project addressed critical challenges in managing complex, global supply chains by creating an intuitive platform that enhanced visibility, reduced errors, and improved operational efficiency.

ParkourSC Nordisch desktop dashboard showing 1,154 active shipments, 11 delays, 2 asset alerts, and a global map with arc lines tracing international shipment routes

Project Scope

As the Lead UX/UI Designer, I led the complete redesign of both desktop and mobile applications. The role encompassed close collaboration with product managers on user research and testing, leading discovery workshops with the customer success team, and developing comprehensive user flows. A significant portion of the work involved creating a unified design system and building interactive prototypes for stakeholder review.

ParkourSC mobile app "My Tools" screen listing 22 tools (Dolly, Belt Sander, Ladder, Sander 020) with a notifications panel showing 3 alerts including a tool audit reminder

Research & Discovery

My research combined user interviews, surveys, and competitor analysis to understand the challenges facing supply chain professionals. The findings revealed critical issues in inventory management, communication barriers between international partners, and system integration problems that created data silos and inefficiencies.

ParkourSC mobile Analytics screen showing shipment analysis with 39.1K completed, 1.07K late, 79% on-time, plus route/carrier analysis and excursion donut charts

Solution

The redesign focused on the following areas:
1. User Interface Improvements
Consolidated multiple screens into streamlined workflows and created intuitive navigation patterns Implemented real-time status updates and notifications
2. Process Automation
Automated routine tasks and data entry Integrated smart inventory management systems Implemented predictive analytics for inventory forecasting
3. Communication Enhancement
Created centralized communication hubs Implemented real-time tracking and status updates Developed automated notification systems

ParkourSC Nordisch desktop view of shipment MX-009B showing a multi-stage progress pipeline, shipping details (AMS to MEX, Purolator carrier), and an active team collaboration chat

ParkourSC mobile app two-screen flow for adding a device: a list of auto-detected gateways, sensors, and trackers, and an NFC scanning screen prompting the user to place the phone near the target device

ParkourSC Nordisch desktop Analytics dashboard showing 39.1K total shipments (+61%), 1.07K late shipments, 79% on-time delivery rate, a bar chart of shipments by transport mode, and a pie chart of shipments by status

Results

The impact was significant: a 10-15% revenue increase, 40% reduction in order processing time, and 60% decrease in manual data entry errors. Inventory accuracy improved to 78%, while user feedback showed higher satisfaction scores and reduced training time. The mobile functionality enabled managers to maintain oversight even while away from their desks.

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