Covisint Management Identity Services Redesign

Modernizing Enterprise Identity Management Platform

Client

Covisint

Services

UX/UI Design

identity management platform dashboard showing 420 team members, 210 apps requested, 316 apps approved, and a list of applications with license usage and status

As one of the UX/UI lead for Covisint Identity Services Management, I transformed our outdated identity system into a modern, user-friendly platform. The redesign boosted user retention by 30%, improved task completion by 60%, and introduced a much-needed general user interface – all while reducing operational costs.

new grant workflow for employee Natali Craig showing a list of application access requests including Building Blocks, Capsule, ennLabs, and Lightbox with approve/deny toggles

The Challange

While functional, the original CIS platform had become a significant pain point for users and administrators. The system's dated Windows 95-era interface, desktop-only accessibility, and complex management requirements led to high operational costs and user frustration. Organizations using the platform faced challenges with multiple ID management, complex system integration, and time-consuming administrative tasks, creating a clear need for modernization.

application search interface showing query results for "Luminary" returning Europa and Euphoria accounting apps with active statu

Research and Discovery

We identified critical gaps in the existing system through stakeholder interviews and user research, particularly its lack of a general user interface. User testing revealed pain points in navigation, administration, and daily tasks. Discovery workshops with stakeholders helped define essential features for both administrative and general user experiences, leading to a clear understanding of necessary improvements in workflow automation and security management.

ParkourSC mobile Analytics screen showing shipment analysis with 39.1K completed, 1.07K late, 79% on-time, plus route/carrier analysis and excursion donut charts

Solution

The redesigned platform introduced a dual-interface approach with distinct administrator and general user views. Key features included automated workflow management, streamlined application provisioning, and an intuitive organization hierarchy system. The design system provided customizable themes and code snippets to support partner branding requirements.

ParkourSC Nordisch desktop view of shipment MX-009B showing a multi-stage progress pipeline, shipping details (AMS to MEX, Purolator carrier), and an active team collaboration chat

ParkourSC mobile app two-screen flow for adding a device: a list of auto-detected gateways, sensors, and trackers, and an NFC scanning screen prompting the user to place the phone near the target device

ParkourSC Nordisch desktop Analytics dashboard showing 39.1K total shipments (+61%), 1.07K late shipments, 79% on-time delivery rate, a bar chart of shipments by transport mode, and a pie chart of shipments by status

Measurable Results

As UX lead for Covisint Identity Services, I transformed our outdated identity system into a modern, user-friendly platform. The redesign boosted user retention by 30%, improved task completion by 70%, and introduced a much-needed general user interface – all while reducing operational costs. It was exciting to see users finally enjoy using our product!

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